Privacy Policy

Privacy Policy & GDPR Statement

The Edge Equine Pty Ltd will always store your personal details securely. We’ll use your details only to provide the service that you have requested and communicate with you in the way(s) that you have actively agreed to.

We will never pass your details on to anyone else without your explicit consent.

You are free to change your mind at any time by changing your contact preferences online (where applicable), or by contacting us:

Contact details

The Edge Equine Pty Ltd, 61 Pratts Park Road, Bendigo Victoria 3550, Australia

Tel: +61 3 5449 3802

Email: enquiry@theedgeequine.com

What data we collect from you

We collect information you provide, such as your name, address, telephone number (landline or mobile), payment details (eg credit or debit card type, expiration date, and certain digits of your card number) and email address when processing enquiries, facilitating eCommerce orders, providing any requested service and for any business-related transactional communications (e.g. invoices, order / delivery / repair communications, etc).

Cookies

We also use Google Analytics cookies to collect information about how visitors use our site. The cookies collect information in an anonymous form, so we don't know who is using our site and your privacy is intact.

Please click here for more information.

What data we collect from third parties

We collect no other data from third party services.

How we use your data

• We will use your telephone number and / or email address to contact you for transactional communications (eg, orders or Invoices).
• We will use your telephone number and / or email address to provide support for services you have already acquired from us (eg, repairs if you request this service from us)
• We will use your telephone number and / or email address to keep you updated regarding your order (eg, despatch / delivery notification)

Legal basis under the GDPR by which we process your data

• We will process personal data where this is necessary to provide support for services you have already acquired from us
• the data subject (you) has given consent to the processing of his or her personal data for one or more specific purposes;
• processing is necessary for the performance of a contract to which the data subject (you) is party or in order to take steps at the request of the data subject prior to entering into a contract

Protection

We employ safeguards, such as formal Data Protection and Data Retention policies, to protect your privacy.

To opt out of any of the above processing, please contact us.

You are under no legal requirement to provide your personal data and you are not required to provide personal data to us. However, your failure to do so may affect our ability to provide the services you request – for instance, registering as a customer and us letting you know about the delivery of your order. We will not be liable for compensation if we are not able to contact you.

Data Subject Rights

Under the GDPR you, as the data subject, have the following rights:

• You have the right to ask us for a copy of the data we hold about you.
• You have the right to ask us to correct any data we hold about you.
• You have the right to ask us to delete the data we hold about you.
• You have the right to ask us to stop processing your data.
• You have the right to ask us to provide you with your data in a common, machine readable format.
• You have the right to restrict the processing of your data to specific purposes.
• You have the right to withdraw your consent at any time.

We will not charge you for a copy of the data we hold about you and will respond to requests within 30 days.

If any of the information we have is wrong, let us know and we’ll correct it.

Sharing your data

We will never sell your personal data to another organisation.

We may disclose your personal data if required by law or to enforce our legal right.

We may disclose your data to service providers who render services to us or you on our behalf (all of which are contractually obligated to act only on our instructions and in accordance with applicable laws, including GDPR), which includes our accountants.

How long we will hold your data

As a customer who has registered with or purchased from us, we will keep your information until requested to remove it.  This is to allow you to return to our website, conveniently log in and place new orders as a return customer.   Should you wish for your customer account to be closed and your data permanently deleted, please contact us.

How we secure your data

We will collect, process and store your data safely and securely and we are committed to protecting our users’ personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including pseudonymisation, encryption, access, and retention policies to guard against unauthorised access and unnecessary retention of personal data in our systems.

Your password protects your user account, so we encourage you to use a unique and strong password, limit access to your computer and browser, and log out after having used our online service.

Our staff are trained in current Data Protection regulations and are required to abide by our Data Protection Policy.