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We have a team of highly experienced and skilled technicians able to carry out service and repairs on most makes of power equipment. The Edge Equine recommends:
Equipment used daily: Service every 6 months
Occasional use: Service every 12 months
Regular maintenance of your power equipment is important to give you maximum results! Rest assured that we understand your power equipment is a valuable and hardworking asset to your company and we aim for a very speedy turnaround within our service area. As such, power tools are awarded priority service status, ensuring that your equipment will be returned to you swiftly and in great working order. We endeavour to have your power equipment back on the road to you within 48 hours!
Please note: To optimise the life and efficiency of your equipment, tools must be cleaned after each use. Most equipment is “water resistant” not “water proof”. We do not recommend leaving handpieces to soak in buckets. Handpieces must be washed and dried immediately and stored away correctly.
Sending Power Equipment in for repairs ... When sending your equipment in for service and / or repairs, we recommend obtaining a tracking number. You'll need to include a brief description of any problems occurring or if you're just sending your tools in for a general service. If you prefer, you can contact our office to discuss issues at length. Once we receive your power equipment, work will begin immediately. Customer service excellence is very important to us and we will be sure to keep in touch throughout the service process. If you’re happy, we’re happy!
Please note: the handpiece is resistant to water projection, however please do not fully immerse in water. Always use clean water without corrosive nor abrasive products.
Please note: avoid excessive bending of drive shaft
Recommendation: ensure your case is opened from time to time to allow ventilation of your HDE equipment.
Please clean and thoroughly dry all pieces of your power equipment prior to storage. HDE recommends at least 1 annual overhaul and comprehensive service of your power equipment to be carried out an approved service centre*.
The Edge Equine Pty Ltd
61 Pratts Park Road
Bendigo Victoria 3550
P 03 5449 3802